Thank you for stopping by szlclr—we’re glad you’re here.
If you have a question about a home item, need assistance with an order, or would like details about shipping, tracking, returns, or refunds, our customer care team is ready to help. We value every customer who chooses to shop with us and will work to make your experience feel attentive and personal, just like the home goods we offer.
What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:
Your order number, if available;
The email address used when placing the order;
The name or web link of the item in question;
A clear explanation of your question or request; and
Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.
How to Reach Us
Customer Service Email:
support@szlclr.com
Store Website:
szlclr.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always be able to respond immediately, we will give each request careful attention.
For a time-sensitive order issue, please clearly explain the situation in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages may make it harder to track your request.
Order Changes and Cancellations
If you need to correct a delivery address, change a home item selection, or request an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.
Returns and Product Issues
Please contact us before sending any product back.
The correct return location may vary depending on the item, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.
Do not send a product to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.
Products sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.
If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Information
Brand:
szlclr
Website:
szlclr.com
Store Operator:
Dalian Chuanyang International Trade Co., Ltd.
Legal Entity:
Dalian Chuanyang International Trade Co., Ltd.
Registered Address:
Inside Haide Cold Storage Compound, Dalianwan Village, Dalianwan Town, Ganjingzi District, Dalian, Liaoning Province, China
Country: China
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Returns Dept / RMA: TX-29J-81
Warehouse: Texas Central Returns Processing – Dock 07
12400 South Fwy, Bldg D
Fort Worth, TX 76104-4122
United States
Unified Social Credit Code:
91210211559840561H
Customer Service Emails:
support@szlclr.com
szlclr is operated by Dalian Chuanyang International Trade Co., Ltd., which is responsible for the operation of the online store szlclr.com, order processing, customer service, and related ecommerce activities.